In 2016, the Department of Veterans’ Affairs (DVA) engaged HOI to review the volunteer support component of DVA’s Carer and Volunteer Support Program, which aims to improve the health and wellbeing of the veteran and ex-service community by supporting a range of social health activities. The purpose of the Review was to assess the extent to which the Program was positioned to provide appropriate social health support to the veteran and ex-service community into the future.
Key consultancy activities included: development of a project plan; analysis of current services; assessment of future service options; delivery of a final report, presenting the findings of the review and a recommended option for the future of the Program.