Evaluation of the Gambling Help Online 2012 – 2015 Counselling Service Program

In 2015-2016 the Victorian Responsible Gambling Foundation engaged HOI to undertake an evaluation of the Gambling Help Online 2012-2015 Counselling Service Program. The consultancy evaluated the Program’s alignment with best-practice in delivery of online counselling services; the effectiveness of the Program; the degree of benefit to clients; and recommendations for service and program enhancements or improvements, including recommendations for increasing access to the service and improving cost effectiveness.

Key consultancy activities included: a comprehensive Evaluation Framework and Implementation Plan; rapid literature review and documentation review; development of a stakeholder engagement strategy; surveys, stakeholder consultations, and qualitative data analysis; and quantitative data analysis. 

A final evaluation report was delivered to and accepted by the Foundation.